Customer Service

RETURN POLICY
  • Calypso will gladly accept returns of unworn, unwashed, undamaged or defective Full-price merchandise for full refund within 30 days of the original purchase.  
  • Sale merchandise is non-refundable and returns will be issued in the form of an exchange or store credit within 30 days of the original purchase.
  • After 30 days, an exchange or store credit will be issued for the current selling price on both full-price & sale merchandise.
  • Without a receipt, we will gladly exchange or issue a store credit based on the current selling price.  
  • Merchandise must have hangtags attached.
  • Final Sale merchandise is not returnable nor exchangeable.  

OUTLET STORES RETURN POLICY
  • Calypso will gladly accept returns of unworn, unwashed, undamaged or defective merchandise for exchange or store credit within 7 days of the original purchase; refunds will not be issued. 
  • Merchandise must have hangtags attached.                                             
  • Without a receipt, we will gladly exchange or issue a store credit based on the current selling price.                         
                                                       
                        
                                                       

 

SHIPPING POLICY/RATES

All orders are shipped and delivered by UPS on business days only, (Monday to Friday) excluding holidays.  At this time we do not offer Saturday delivery.

We ship within the Continental US, Hawaii, Alaska and Puerto Rico

We are unable to ship to PO Box or APO/military addresses. We do not ship internationally.
 
Fragrances may only be shipped via UPS GROUND.  Fragrances included in an expedited order (Next Day or 2nd Day Air) will be shipped separately via UPS Ground.

 

Shipping times:
ORDERS DO NOT SHIP ON THE SAME DAY THEY ARE PLACED.
Please allow 2 business days for an order to be processed before it is shipped. The service days below are in addition to processing time.

UPS GROUND: up to 6 business days (3-8 business days in total)
UPS 2nd DAY: 2 business days (see chart below)
UPS NEXT DAY: 1 business day (see chart below)

**NEXT DAY ORDERS**  
Ordered Ships Arrives
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

**2nd DAY ORDERS**

 

Ordered

Ships

Arrives

Monday

Tuesday

Thursday

Tuesday

Wednesday

Friday

Wednesday

Thursday

Monday

Thursday

Friday

Tuesday

Friday

Monday

Wednesday

Saturday

Monday

Wednesday

Sunday

Monday

Wednesday

**Please note that the above charts are guidelines and do not take into account the delay that may be experienced due to national holidays.**

 

RATES FOR SHIPPING AND HANDLING

Up to $50: $7.95
50.01-100: $12.95
100.01-250: $14.95
250.01 And up: $16.95
For Next Day Service add $30.00
For 2nd Day Service add $20.00
 
free shipping offers do not apply to over-sized home merchandise (rugs & poufs)